The most important skill for a leader to have is the ability to communicate effectively. In Communication Effectiveness, leaders learn the core skills of listening, providing feedback, and giving praise and recognition. They will learn how adapting their communication approach can result in greater cooperation, reduced conflict, and more productive work environments.
- Understand the core communication skills of effective supervisors
- Understand the various verbal and nonverbal components of effective communication
- Learn a model for, and practice active listening
- Examine the role feedback plays in developing employee effectiveness